Terms of Sale

These terms apply to orders placed on https://shop.finelockshop.com. The seller is ATLANTIS INNOVATION SDN. BHD. (1606862-M), trading as Fine Lock Shop, Ground Flr, Lot 4863, Jalan Datuk Amar Kalong Ningkan, 93250 Kuching, Sarawak. Email finelockshop@gmail.com, WhatsApp 082-288422.

1. Service area

We sell, deliver and install only within these postcodes in Kuching, Petra Jaya, Samarahan and Kota Padawan:

93000, 93050, 93100, 93150, 93200, 93250, 93300, 93350, 93400, 93450, 94200, 94300.

Checkout will not complete for an address outside these postcodes.

2. Prices and tax

  • All prices are in Malaysian Ringgit (RM).
  • We are not registered for SST, so no SST is charged.
  • Installation costs RM199 per lock, or RM150 for latch-type locks (currently the Finetec H01-SB and H15-SB). The price shown for each option says whether installation is included.
  • Delivery is free for lock-only orders within our Kuching service area (see section 5).

3. Payment options

Each lock has three payment options. You choose one in the “Payment option” list on the product page; nothing is preselected.

  1. 50% deposit, installation included. You pay 50% of the price (lock plus installation) online. You pay the other 50% at your door on installation day. The balance is shown in the option name. The deposit option is only for orders with installation.
  2. Full payment, installation included. You pay the full price online, RM50 less than the normal price, plus professional installation (RM199, or RM150 for latch-type locks, currently the Finetec H01-SB and H15-SB). Our installer fits the lock at your address.
  3. Full payment, no installation (pickup or free delivery). You pay the lock price online, RM50 less than the normal price, with no installation. You collect the lock from our showroom, or we deliver it free within our Kuching service area.

How you can pay the balance at the door: cash, bank transfer / DuitNow, or Touch ‘n Go eWallet. Please pay before the installer leaves.

4. How you pay online

  • Online payments are processed by Billplz.
  • You can pay by FPX online banking. Other methods, such as card or e-wallet, are shown at checkout only if they are available.
  • Your order is confirmed when payment succeeds. You will receive an order confirmation email.
  • If a payment fails or is cancelled, the order stays unpaid and is not processed.

5. Installation, pickup and free delivery

  • With installation: our installer fits the lock at your address within the service area.
  • Without installation (the “Full payment, no installation” option only): you can choose free pickup from our showroom, or free delivery within our Kuching service area. Pickup and free delivery are not available on the options that include installation.
  • More details are on our Delivery and Installation page.

6. Your installation slot is a preferred slot

  • You pay first, then choose a preferred installation date and time at checkout.
  • It is a preferred slot only. Our team will confirm it or arrange a different slot with you.
  • How we contact you to confirm: we WhatsApp you from 082-288422 within 1 working day of your order to confirm or rearrange the slot.
  • Installation Monday to Saturday. Sunday or public holiday installs can sometimes be arranged. We confirm the slot with you.

7. Special doors (grille, sliding, aluminium glass)

  • Grille doors, sliding doors and aluminium glass doors may need extra work or a different lock.
  • We quote these before you pay. Send a photo of your door on WhatsApp (082-288422) and we will reply with a quote.
  • If, after you have paid, your door turns out to be unsuitable, you get a full refund (see our Refund and Cancellation page).

8. Checking your order

You can review and correct your cart and your details before you confirm the order at checkout.

9. Cancellation, refunds and warranty

  • For cancellations and returns, please see our Refund and Cancellation page.
  • Each lock comes with a 3-year warranty against faults. It covers faults from normal use, and we repair or replace the lock at our choice. Full warranty details are on our Warranty page.
  • Nothing in these terms takes away your rights under the Consumer Protection Act 1999.

10. Contact

For any question about an order, email finelockshop@gmail.com or WhatsApp 082-288422, and include your order number.