Service area
We deliver and install only within these postcodes in Kuching, Petra Jaya, Samarahan and Kota Padawan:
93000, 93050, 93100, 93150, 93200, 93250, 93300, 93350, 93400, 93450, 94200, 94300.
Checkout will not complete for an address outside these postcodes.
Your three choices
| Choice | Payment options | Cost |
|---|---|---|
| Installation at your address | “50% deposit, installation included” or “Full payment, installation included” | RM199 installation per lock (RM150 for latch-type locks (currently the Finetec H01-SB and H15-SB)), shown in your order total |
| Free showroom pickup | “Full payment, no installation (pickup or free delivery)” only | Free |
| Free delivery (lock only, no installation) | “Full payment, no installation (pickup or free delivery)” only | Free within our Kuching service area |
Both “installation included” options always include installation, so pickup and free delivery are not available on them.
Installation
- At checkout you choose a preferred installation date and time. Our team will confirm that slot or arrange another one with you.
- Estimated time from order to installation: usually within 3–5 working days, depending on slot availability. We WhatsApp you from 082-288422 within 1 working day to confirm the slot.
- Installation Monday to Saturday. Sunday or public holiday installs can sometimes be arranged. We confirm the slot with you.
- What the installation includes: removing your old lock (we leave it with you); fitting the new lock on a standard door, including normal drilling and adjustment; setting up fingerprints, PINs and the app; and a short demo. Extra work, such as door reinforcement or a special door, is quoted before we start.
- If you chose the 50% deposit, you pay the balance at your door on installation day. Accepted payment methods for the balance: cash, bank transfer / DuitNow, or Touch ‘n Go eWallet.
Special doors
Grille, sliding and aluminium glass doors are quoted before you pay. Send a photo of your door on WhatsApp (082-288422). If your door turns out to be unsuitable after you have paid, you get a full refund.
Showroom pickup
- Address: Fine Lock Shop, Ground Flr, Lot 4863, Jalan Datuk Amar Kalong Ningkan, 93250 Kuching.
- When your order is ready for pickup: usually the next working day after payment. We WhatsApp you when it is ready.
- Showroom opening hours: Mon–Fri 9:00am–5:30pm, Sat 9:00am–2:00pm.
Free delivery
- Delivery is free for lock-only orders within our Kuching service area (the postcodes listed above).
- For free delivery, our courier or Grab rider may contact you directly to arrange the time. Delivery stays free: there is no rider fare to pay.
- Estimated time until your delivery: usually the same or the next working day after payment, during opening hours.
Questions
Email finelockshop@gmail.com or WhatsApp 082-288422.