This notice explains how ATLANTIS INNOVATION SDN. BHD. (1606862-M), trading as Fine Lock Shop (“we”), handles your personal data under the Personal Data Protection Act 2010.
1. What personal data we collect
- Your name, phone number and email address.
- Your billing address and installation or delivery address.
- Your order details: products, payment option, amounts and payment status.
- Your preferred installation date and time.
- Your answers to the optional “will it fit” questions about your door.
- A photo of your door, if you choose to send one. We treat the door photo as personal data because it can show your home and address.
- Messages you send us by email or WhatsApp.
2. Where it comes from
- From you, when you place an order, fill in the optional questions, upload a door photo, or contact us.
- From Billplz, which tells us whether your payment succeeded.
- We do not see or store your online banking password or card details. Billplz and your bank handle those.
3. Why we use it
- To process and confirm your order and take payment.
- To confirm or rearrange your installation slot.
- To check that a lock fits your door, and to quote for special doors.
- To install the lock, or arrange pickup or delivery.
- To issue invoices and keep our accounts.
- To handle cancellations, refunds and warranty claims.
- To send the standard automatic order emails.
We do not send marketing messages.
4. Who we share it with
We share only what each one needs:
- Billplz: to process your payment.
- AutoCount (our accounting system): to issue your invoice and keep our accounts.
- Courier or Grab rider (free delivery): for lock-only free delivery we may use a courier or a Grab rider. They receive your name, phone number and delivery address only to deliver your lock, and may contact you directly to arrange the delivery. Delivery stays free; you do not pay the rider.
- Our installers: your name, phone number, address, door details and door photo, to do the installation.
- Shinjiru (our website host in Malaysia): stores the website, including order data.
- Google (Gmail): carries our order emails and any email you send us. Google may store email outside Malaysia.
We do not sell your personal data.
5. Is giving your data required?
- Required: your name, phone number, email address, and your billing and installation or delivery address. Without them we cannot take, pay for, deliver or install your order.
- Optional: the “will it fit” answers and the door photo. If you leave them out, you can still order. But for grille, sliding or aluminium glass doors we need a photo (or a WhatsApp chat) to quote before you pay.
6. Your right to access and correct your data
- You can ask to see the personal data we hold about you, and ask us to correct it.
- Contact: email finelockshop@gmail.com or WhatsApp 082-288422.
- Person responsible for data requests: Francis, Fine Lock Shop.
- We reply to access and correction requests within 21 days.
7. Your choices
- You choose whether to answer the fit questions and whether to send a door photo.
- You can ask us to limit how we use your data, or withdraw your consent, by contacting us. If you withdraw data we need for an order, we may not be able to complete that order.
8. How long we keep it and how we protect it
- We keep your data only as long as we need it for the purposes above and for our legal and accounting records. Retention period: order, invoice and payment records are kept for 7 years, as Malaysian tax law requires. Door photos are deleted 6 months after installation, or 6 months after we quote if you don’t order.
- We take reasonable steps to protect your data from loss, misuse and unauthorised access.
9. Cookies
Our shop uses cookies needed for the cart and checkout to work.
10. Language
This notice is in English.
11. Contact
ATLANTIS INNOVATION SDN. BHD. (1606862-M), trading as Fine Lock Shop, Ground Flr, Lot 4863, Jalan Datuk Amar Kalong Ningkan, 93250 Kuching, Sarawak. Email finelockshop@gmail.com, WhatsApp 082-288422.