Warranty

This warranty applies to locks sold by Fine Lock Shop (ATLANTIS INNOVATION SDN. BHD., 1606862-M) on shop.finelockshop.com and from our showroom.

Cover

Each lock comes with a 3-year warranty against faults that appear during normal use.
It covers both electronic and mechanical faults in the lock.
The 3 years run from the date of installation at your address, or from the date of collection / delivery if you did not take installation.

We will repair or replace the lock, at our choice.
Parts and labour are free for covered faults within our service area (Kuching, Petra Jaya, Samarahan and Kota Padawan — the same postcodes listed on our Contact / About and Delivery and Installation pages).
Where we need to work on the lock at your home, we provide home servicing in that service area for covered warranty claims. Outside the service area, bring the lock to our showroom, or ask us for a quote for travel.
You always keep a working lock: we either repair on the spot, or we loan you a demo unit with the same hole pattern so your door stays locked and usable while we fix yours. We do not take your lock away and leave you without a working lock.

Contact us on WhatsApp or phone 082-288422, or email finelockshop@gmail.com.
Give your order number and a short description of the fault (a photo or short video helps).
We will tell you the next step — usually a home visit in the service area, or a showroom appointment.
At that visit or appointment we will either repair on the spot or fit a loan demo unit (matching hole pattern) before we take your lock for repair or replacement, so you are never left without a working lock.

This warranty is in addition to your rights under the Consumer Protection Act 1999. Nothing here limits those rights.